The Cloud is a public wireless network, like those found on public transport, and therefore unencrypted. When using The Cloud for anything other than web browsing or encrypted services (e.g. via HTTPS) a VPN client (link requires login) is recommended.

TO CONNECT TO (AND REGISTER FOR) THE CLOUD SERVICE

  1. Connect to 'The Cloud' under your devices (available) wireless options.
  2. Open your web browser and refresh the page. This should take you to the 'The Cloud' home page.
  3. Click or tap the 'Go' button

    If you have registered with The Cloud previously, or elsewhere, this may take you immediately online. Otherwise…
  4. Login (if you already have a Cloud account) or follow the instructions to register.

TROUBLESHOOTING TIPS:

If the Cloud landing page does not present itself try typing a known (short) web address, such as www.bbc.co.uk into your web address field (URL), to trigger the redirect. If that does not work, type https://service.thecloud.net.

If you continue to have problems connecting, try to clear your web browser history or try an alternative web browser.

See How to Connect to The Cloud.pdf with Troubleshooting for printable configuration and troubleshooting instructions.